Your Order
Is my personal information secure at pinsola.pl?
Your security is critical to us. All personal data is transferred via a secure SSL connection. Your data will not be passed on to third parties. In order to execute your order, we must provide important data to our partners, for example a courier company and banks or our technical partners All our partners treat your data confidentially in accordance with applicable law and use only data of significant importance for the implementation of their services. Your data will not be passed on to third parties. The user has the right to demand information about collected data about your person (scope and purpose). The User has the right at any time to withdraw consent to the processing of personal data, and delete it or amend.
If you have any questions, our
Customer Service Office will be happy to help.
Where can I check the status of my order?
If you are registered user, you can check the status of your order in the tab "My Account"under "Order history". Each time your order status changes, you'll receive an automatic notification via email.
If you have any questions, our
Customer Service Office will be happy to help.
I forgot my password, what shiul I do now?
If you've forgotten your password, return to the login screen and click on the "Forgot password" link an enter you e-mail address. We'll send you information on how to change your password.
Is the minimum order quantity set at pinsola.pl?
Yes. The minimum order quantity is 1 piece. We sell various products in different ways eg: most materials can be purchased from 0.5 m (1 piece), but there are also those where the minimum amount is 1 m. The exact description can be found in the card of each product under the "ADD TO CART" button.
If you have any questions, our
Customer Service Office will be happy to help.
Can I change or cancel an order after submitting it?
Do I have to be registered to place an order?
No. In our store you can also shop as a Guest. In the case of orders placed as a Guest, your data will not be saved because we will not create a Customer account for you. If you want to register to place another order, you can use the same email address. Of course you can place more orders as a guest (without registration). To place an order as a Guest: Fill your basket and go to the checkout. You will get the opportunity to choose whether you want to register or place an order as a guest. Registered Customers can check the status of their orders at any time.
Will I get a discount when I order large quantities of a product?
We do have special discounts. To learn more about this topic, see the loyalty program section. We also offer discounts for half-wholesale and wholesale customers - in this case, please contact us.
Is it possible to save the list of favorite articles?
Yes. For this purpose, we have Favourties section but it is only available for registered customers. You can collect and save your favorite fabrics and sewing accessories there.
How can I change my user data or delete my account?
As a registered customer, you can change your user data in the tab "Account information" in your account. To delete your account, please contact our
Customer Service Office. You can also delete your account after logging in to your profile on our website.
Our products
What is a pattern report and why is it important?
A report is a regularly repeated pattern on woven fabrics.
If you have any questions, our
Customer Service Office will be happy to help.
Does the color of the fabric look exactly the same as on the screen?
Depending on your computer's monitor settings, the color of the fabric may differ from its online presentation. There may always be deviations of colors and deviations in the structure of the goods - unfortunately this can not be avoided and does not justify the complaint. If you want to see for yourself what properties the material has, use our sample shipment.
Can I order fabric samples?
Yes, you can order samples of most of our fabrics. Samples of high-quality decorative fabrics or leather may be of smaller sizes. This option also exists for many articles from our tailoring accessories. Sample sizes e.g. tapes - may differ. To add a sample to your cart, click the "Order sample" link on the page with detailed product description. Up to 5 samples will be given for free. Above 5 samples we charge a fee of 5 PLN for each sample. If you order only samples, you can choose a regular letter and in this case you will pay nothing for the shipment.
Will I get my fabric in one piece?
Yes, you will receive all purchased materials from us in one piece in accordance with the quantity purchased.
All fabrics made of natural fibers can shrink, so we recommend washing the fabric before processing. Ideally at the temperature at which the clothes will be washed later. Cotton can shrink up to 5% and flannel fabrics up to 10%. On the page with details about the product there is information about its properties.
Are tailoring threads or haberdashery products suitable for materials available?
For many materials we offer matching accessories and other products, you canfind them at the bottom of product page.
How do you know if istripes are crosswise or longitudinal on fabric?
The stripes run like shown in pictures from store. If the stripes are vertical, then the fabric has longitudinal stripes. If the stripes are horizontal, then the fabric has crosswise stripes.
Where can I find information about the size - length, width and diameter of sewing accessories?
You will find them in the product description and in the variant field where you can search for the desired variant. This information will be also shown in the basket.
Where can I find care tips?
The care tips can be found on the product page.
Our store
Are gift vouchers available in the store?
Yes, gift vouchers can be found in one of the main sections of the upper menu in side categories under: "GIFT VOUCHERS".
I am looking for new tailoring inspirations: what can I find in your store?
We offer a wide selection of textiles and accessories at favorable prices. We extend our offer almost every day. For easier use of the site, we have included product categories on the left. In these categories, the products are pre-sorted. Check our wide offer. Collect all fabrics and add them to the Favorites section to be able to browse through them! If you have more questions, you lack information, contact our Customer Service Center or post a question on our Facebook page. We are happy to help you create your own, personal clothes.
How to use the "Favorites" section?
Our "Favorites" is an one of a kind section. it can primarily be used as a list of favorite articles. "Favorites" are permanently stored for registered customers. Stock levels and prices are of course updated, and if the item you are looking for is sold out, it will be deactivated and will be removed from your "Favorites". It is possible at any time to move the article from the Favorites to the shopping cart.
How can I recommend pinsola.pl?
We are glad that you are satisfied with shopping with us. We'd love to hear your feedback. You can recommend our store on socialmedia, e.g. Facebook, and browse suggestions on Pinterest or Instagram.
How can I find out more about you?
We publish our new products on Facebookseveral times a week. We also organize contests and give you iinsight into the background. We will be pleased with your likes and will be happy to see what you have created from our materials. You can also follow our Instagram account to see how you can use materials for yout hobbies - there are a lot of tips and tricks.Check our Pinterest profile.If you are interested in our fabrics, sign up for our newsletter! You can also visit and check our fabrics in person at our store, and other clients will help you in with making a choice.Each article can be recommended by clicking "Share" on the product page.
Our customer service office
How to contact Customer Service Office?
The fastest way to contact our Customer Service Office is by:
e-mail: sklep@pinsola.pl
tel: 887 070 731
I'm just getting started with sewing. Can you help me with picking a fabric?
Everything you may be looking for you can find on our social media. You will find the most important facts there - articles' mass, composition and its application. In our "Favorites" section you can check whether the materials found by you fit together. If you have further questions, you can count on our materials experts.
Shipping and delivery
Can I track the status of my delivery?
You'll receive an automatic notification via email. You will find the package number and tracking links there.
What is the delivery time?
The order confirmation shows the date of shipment. Most likely on this day your order will be forwarded to the logistics company. In the case of orders paid in advance, the timeframe may of course be postponed. The delivery time depends on the chosen method of delivery and the delivery address. Delivery by courier shipment usually takes place within 24 hours from the moment of sending the parcel.
What is the extra payment for large packages?
We send goods that take up a lot of space as large packages. Such goods are for example artificial leather or large beams of material that can not be folded.In case of doubt, please contact our
Customer Service Office.
Can I provide a different delivery address?
Yes. You can enter a different shipping address on the customer's account or when placing an order.
Returns and payments
For how long do I have the right to return items bought on the pinsola.pl website?
By law you can return goods purchased on pinsola.pl without giving a reason within 14 days. Attention! Detailed information about the return of goods can be found
HERE. The return of orders placed via the Internet is regulated by the right of withdrawal from the agreement valid throughout the EU since 13/06/2014.
How can I report complaints?
If you find that the purchased product does not comply with the description on the website, you can report a complaint. Contact our
Customer Service Office. We will look into you case.
How to send back the goods and who bears the costs?
If you want to return the goods, inform us beforhand. Depending on the reason (return / complaint), complete the appropriate form and send it to us by post or e-mail. You can also call us and ask for detailed information.After confirming with our Customer Serivce Office, send the package to the following address:
Pinsola Brukowa 10 St.,
91-341 Lodz, Poland
In the case of returns, we do not bear the costs of sending the goods. More information about the statutory right to withdraw from the contract is available
HERE.
How do I get my money back?
The payment will be returned immediately, within a maximum of 14 days after order withdrawal notice.We reserve the right to withhold payment until we receive the goods or proof of sending it.The refund depends on the payment method you've chosen.In case of doubt, please contact our
Customer Service Office.
Payments available at pinsola.pl
We accept the following:
- MasterCard
- Visa
przelewy24
Joan Nowicki, Siuda Spółka Jawna
Brukowa 10 St.
91-341 Lodz, Poland
PKO B. P.
Account no:
(PLN) 62 1020 3408 0000 4102 0403 0342
(EUR) PL 40 1020 3408 0000 4202 0492 8133
BIC (Swift): BPKOPLPW
Alior Bank S. A.
