Returns and complaints

It is the customer's responsibility to check that the material received has no unacceptable defects before cutting the material.

INFORMATION ON EXERCISING THE RIGHT OF WITHDRAWAL

We guarantee the right to withdraw from the contract and thus return the ordered goods, within 14 days of receipt of the consignment, without giving any reason. 
The return should be made by sending back at your expense the unwanted product together with the completed "Withdrawal from the contract" form to the address:

PINSOLA
10 Brukowa Street
91-341 Łódź,
Poland

We do not accept cash on delivery parcels! 
We do not accept returns from companies (does not apply to Sole Proprietorship).

In order to process the return efficiently, the package should contain:

• the returned product,
• filled-in "Withdrawal from the contract" form,
• Proof of purchase (e.g. receipt) or information containing the order number.

The returned material must not have any signs of use, be washed, cut. The package should be carefully secured so that the product is not damaged in transit.

- Download the withdrawal form (pdf),
- Download the withdrawal form (docx),

INFORMATION ON COMPLAINTS

If the purchased goods are faulty or not in accordance with the order, you can make a complaint under the warranty.
The complaint should be made:

by sending the defective product back to us, together with a letter of complaint, to the address:
PINSOLA
10 Brukowa Street
91-341 Łódź,
Poland
We do not accept cash on delivery!

or
in electronic form: by sending a message with information to sklep@pinsola.pl.
In order to process the complaint efficiently, the parcel should contain:

• the faulty product,
• a completed letter of complaint,
• proof of purchase or details of the person on whose behalf the order was placed.

Within 14 days from the date of receiving of the parcel, we will respond to the complaint and inform you of further actions.